Refund & Service Policy

Our Commitment: We are dedicated to delivering exceptional digital marketing services including brand packaging, content creation, analytics, newsletter writing, and AI agents. This policy outlines our approach to refunds and service guarantees.

1. Service Satisfaction Guarantee

We stand behind the quality of our work and offer a 30-day satisfaction guarantee on eligible services. If you're not satisfied with our initial deliverables, we will work with you to make necessary revisions at no additional cost.

2. Refund Eligibility & Conditions

Refund requests may be considered within 30 days of project initiation under the following conditions:

Services have not been substantially delivered or implemented
Written notice is provided detailing specific concerns
Client has participated in good faith in our revision process
No breach of contract terms by the client

3. Service-Specific Refund Terms

Brand Packaging Services

Refundable: Initial concepts before client approval
Non-refundable: Approved designs, final brand assets, and completed brand guidelines

Content Creation

Refundable: Unused content packages before delivery
Non-refundable: Custom-created content, published materials, and delivered copy

Analytics Services

Refundable: Setup fees if services are cancelled within 7 days
Non-refundable: Completed reports, data analysis, and ongoing monitoring services

Newsletter Writing

Refundable: Undelivered newsletter packages
Non-refundable: Completed newsletters, templates, and distributed content

AI Agents Development

Refundable: Project deposits before development begins
Non-refundable: Custom development work, deployed agents, and training services

Important: All refund requests must be submitted in writing and will be reviewed on a case-by-case basis. Refunds exclude any third-party costs, advertising spend, or external service fees.

4. Refund Process

Submit written refund request with detailed explanation
Allow 5-7 business days for review and response
If approved, refund will be processed within 10 business days
Refunds issued to original payment method
Refund amount calculated as: Total paid - (Hours worked × hourly rate) - Non-refundable expenses

5. Service Guarantees

Quality Assurance: All work meets professional industry standards
Timely Delivery: Projects delivered within agreed timelines
Client Communication: Regular updates and transparent reporting
Confidentiality: Complete protection of client data and business information

6. Non-Refundable Items

The following are non-refundable under any circumstances:

Consultation fees and strategy sessions
Third-party software licenses or subscriptions
Advertising spend and media costs
Rush delivery fees
Services rendered more than 30 days prior

7. Dispute Resolution

We encourage open communication to resolve any concerns. Before initiating chargebacks or disputes, please contact us directly. We are committed to finding mutually beneficial solutions.

Chargeback Policy: Unresolved chargebacks may result in account suspension and collection proceedings. All work products remain our intellectual property until payment disputes are resolved.

8. Policy Modifications

This policy may be updated to reflect changes in our services or legal requirements. Clients will be notified of significant changes, and the updated policy will apply to new projects initiated after the effective date.

Questions About This Policy?

Policy effective as of August 7, 2025 | Last updated: August 7 2025